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Personal Statement
I am a proactive, service driven and people focused individual who effectively identifies the needs of the business and its users and collaborates to problem solve and deliver service objectives. I am a capable, confident and productive team member who has practiced people, project and operations skills within social work, charity and business context. I facilitate a person centred and efficiently delivered customer experience and am trusted to lead by example in guiding others to deliver full potential.
Work Experience
Customer Care Manager March 2019-May 2022
SuperControl
I restructured the Client Care team into 3 specialised service platforms to improve the customer experience, optimise their product use and reduce churn; and then established a programme to assess and respond to client NPS data and feedback with cross team improvement initiatives.
I developed a forecasting framework to guide recruitment, induction, training, and deployment of staff. I established a quality assurance framework to align behaviour with strategic objectives, address service inefficiency, facilitate collaborative problem solving, and ensure opportunities for ongoing improvement and learning. I created a professional, engaging, and productive team environment and championed goal setting, honest appraisals and ongoing coaching to encourage and align company priority, individual strengths, and personal aspiration.
Business Development Consultant July 2018- February 2019
Zenith UK
I managed my diary and resources to set and exceed targets. I established my own learning objectives to ensure my effectiveness in matching the appropriate solutions to client needs; and ensured the full service was efficiently provided by liaising between the different departments and dealing with any service failures. Clients trusted me, chose to place orders with me, and provided exceptional service satisfaction feedback.
Operations Manager February 2017 to June 2018
Ashbridge Domestic Appliances
I managed a team of engineers through a client service hub and ensured they were effectively organised, prepared, and equipped to carry out their daily duties. I established monthly performance targets, operational priorities and the structures required for their delivery; and introduced a quality assurance process to focus on actual performance and opportunities for improvement. I improved work conditions by introducing regular staff appraisals, individual development plans and staff training; and by energising our health and safety protocol.
Manager 1995-2016
Realty 1
I managed a multi-branch real estate company to deliver a full range of commercial, rental and sales solutions through a team of support staff, agents, and service providers. I established a robust governance framework ensuring targets were exceeded and quality championed through ongoing process improvements and training. I initiated industry and community events to build brand awareness & trust and secured a consistent flow of business leads through networking, advertising, and social media marketing. 45% of our trade was referral or repeat business.
I specialised in shopping centre management and collaborated with owner and tenants to ensure a well branded, serviced and tenanted centre which exceeded the various stakeholders expectations. I negotiated & concluded specialised property sales and commercial rental agreements.
Industrial Social Worker 1990-1994
Iscor
I introduced the regular assessment and review of social functioning in the 6500-work force as a preventive strategy to identify and predict vulnerable segments in the workforce; and to support positive work performance, work attendance, work relations, and workplace safety. I developed and delivered segmented programs as a core competent of the EAP to top performers, vulnerable staff, and the general work force to increase awareness of their social functioning with specific actions to optimise individual & team functioning. I supported line managers by delivering 1to1 counselling and group sessions to vulnerable employees who were experiencing dysfunctional behaviour, excessive stress, addictions, family discord, or post traumatic stress.
Social Worker 1988-1989
Department of Health & Welfare
I delivered statutory support services to the elderly, the substance abuser and the criminal offender; and established family, group, and community preventive programmes to support vulnerable communities. I performed probation and after-care services to juvenile & adult clients through person-centred counselling; and acted to protect, through the court where necessary, abused and neglected children.
Education and Training
BA Social Work Degree (Honours)
Nelson Mandela University, SA
Life & Leadership Skills
Short Walk Seminars
Real Estate Management NQF4
Services SETA
Skills & Career Milestones
Social Worker
Probation services, addictions, child protection, fostering, crisis counselling, interviewing, problem solving, people centred.
Industrial Social Worker
Establish social functioning as the prime human risk indicator for work performance, work attendance, work relations, workplace safety
Assistant Director and President Business Network International (BNI)
Governance, networking, business generation, business development, leadership development.
Co-founder and Director - Mpumalanga Leadership Foundation
Collaboration, think tanks & dialogue, coaching, people potential development, change advocacy, community development.
Management
Data analysis, strategy, finance & budgets, marketing, lead generation, sales, training, quality assurance, client success, project management, collaboration, critical thinking.
Hobbies & interests
Mountain biking, nature, people, charity and business.
Online Coaches
Khalid spent the first 12 years of his working life as a professional actor after training at East 15 Acting School. He then worked as a Social Housing professional as a housing officer, manager and policy officer for the following 20 years. In his own time he trained at Landmark Education 1992 –’94 in personal development and interpersonal/ coaching skills enhanced his competence based qualification in 1992. He has 20 years life coaching/mentoring experience on a one to one and group basis and has over 25 years voluntary sector experience in the UK facilitating workshops and groups. More recently, over the last five years he has focused on small business coaching and mentoring entrepreneurs one on one whilst developing online coaching platform with University partners.
E
Hello, my name is Megan and I am the founder of Mind Over Matter Fitness and Nutrition. My main role is currently as a personal trainer; however, my original training is as a nutritionist. I graduated in 2006, from Oxford Brookes University with a 1st class honours in Food Science and Nutrition. I have always had a passion for nutrition, but initial more as a chef, working in a small restaurant for 4 years. I graduated and worked for 6 years in the research field, specialising in Glycaemic Index, Insulinemic Index and Weight Loss. My experiences in research enable me to provide my clients with up-to-date and reliable scientific advice which is proven to work.
Although I have always been an active person I have never been someone that has ever been 'sporty'. I hated PE at school and would do anything to get out of it!! My interest in physical activity and exercise started approximately 17 years ago when my mum was diagnosed with osteoporosis, as such she was told to undertake weight bearing activity. So, in support mum I took up running. I can honestly say that for the first 3 weeks I hated it, I moaned constantly and dreaded every session. Suddenly week 4 seemed easier and I could start to see changes in my body shape, I think this was the moment I was addicted to exercise!
From these humble beginnings I have gone from running 10 mins three times a week to regularly competing in multi-day ultra-marathon events and strength training. I have always been an average runner, however, through sensible training and eating I am proud to say that in May 2017 I came 3rd Female in a 97 mile, 3-day ultra-marathon. This passion for my own training has helped me to become a personal trainer and share my passion for exercise and nutrition with my clients.
I love nothing more than to see people achieve their goals, have fun training and most importantly find a greater confidence in themselves and go on to achieve what they never believed possible.
Qualifications/background:
Level 2 Gym Instructor (Fitness Industry Education)
Level 3 Personal Trainer (Fitness Industry Education)
1st Hons Nutrition and Food Science (Oxford Brookes University)
Jog Leader (England Athletics)
Assistant Athletics Coach (England Athletics)
First Aid Trained
Endurance runner
Mental Health First Aider
TQUK Level 2 Certificate in Awareness of Mental Health Problems (RQF)
Indoor cycling instructor (Fitness Industry Education)
Bootcamp instructor (Fitness Industry Education)
Circuits instructor (Fitness Industry Education)
DBS checked
I welcome clients of all fitness levels and backgrounds and enjoy designing fun but challenging sessions for them.
Please contact me if you have any questions or would like more information.
I coach men who are anxious and stressed to develop a strong resilient mindset and unfuckwithable confidence through my action-based coaching and accountability method. As a man, husband and father I've experienced the pressures and expectations that's been hardened into our beliefs, and how if ignored, can destroy your health, confidence and relationships. My mission is to help people live more productive and purposeful life. To achieve happiness, fulfilment and a work-life balance that allows them to remain in control of performance draining stress and anxiety.
Current and serving teacher in a secondary school. Worked in education for over 10 years now, specialising in food for the past 7 years.
Enjoy seeing ‘lightbulb’ moments when you support individuals to grasp understanding.
Down to earth.
I am an enthusiastic individual who has embarked on a transformative journey through the world of Brazilian Jiu-Jitsu (BJJ) at AVT MMA Leeds. With a passion for martial arts and a relentless drive for self-improvement, I have dedicated myself to honing my skills both on and off the mat.
Under the expert guidance of the coaches at AVT MMA Leeds, I have undergone rigorous training in the art of Brazilian Jiu-Jitsu. From mastering fundamental techniques like sweeps and submissions to delving into advanced strategies, my journey has been one of constant learning and growth. The dynamic training environment and supportive community at AVT MMA Leeds have played a pivotal role in shaping my understanding of BJJ, fostering discipline, resilience, and strategic thinking.
As both a student and a practitioner, I have not only developed a strong foundation in BJJ but have also embraced the opportunity to share my knowledge with others. Through coaching and assisting fellow students, I've had the privilege of passing on the invaluable insights I've gained during my time at AVT MMA Leeds. This experience has allowed me to refine my communication skills, deepen my understanding of the art, and contribute to the growth of the BJJ community.
In summary, my journey through BJJ at AVT MMA Leeds has been a testament to my dedication, perseverance, and passion for martial arts. The training and coaching I've received have not only elevated my technical skills but have also shaped me into a disciplined, confident, and knowledgeable practitioner of Brazilian Jiu-Jitsu.
Ex pro footballer with 15 years experience coaching fitness also, +2 handicap golfer also played for my county. I do 1 to 1 lessons just with people I know now I need to expand properly. A grade in Sports science a lot of knowledge with the human body etc!
I am a qualified Life Coach my goal is to help as many people to keep a positive mindset and giving up.
As a coach, I specialise in motivation, stress management, personal development and 'get that job!'. I also work to improve difficult relationships. I run my own business, have been working in these areas for the past 30 years. Typically a coaching arrangement will be 3 x 1 hour sessions,with the option of more if necessary.
My expertise enables me to effectively facilitate diverse groups in:
Inclusion, diversity and engagementLeadership and strategic planning
as well as assist individual issues through a confidential process of one-to-one coaching or mentoring.
With more than 30 years experience I have developed a great understanding of how to help people achieve their personal and professional potential. I have run and managed my own business for more 30 years and have overseen the training of 100,000+ people from 121 countries.
I have worked with people at all levels of their career pathway and focus very much on creating successful habits. Our methods are unique and combine what has been learned through Sports Science to create some of the worlds best athletes together with what we know about how to develop successful people in and out of business.
This is not really motivational training, this is training for your life and your lifetime.
Physical Education, PSHE - Personal, Social and Health Education, Sports Education, Football, Health & Social Care, and Health Coaching lessons in Alfreton, UK.
England Hockey Level 3 Coach, Federation of International Hockey Level 3 Coach, Director of Coaching for Cambridgeshire Hockey, Hockey Professional St Mary's School, Cambridge, England Hockey Performance Centre Head Coach (East Midlands Boys).
I am passionate about enabling people to shine. Every parent wants their child to be the best they can be but this can be very challenging. I work with parents & teachers to support young people in getting the best out of their education and find rewarding, motivating and enjoyable careers.
In addition to 1-1 coaching for young people, I run workshops for parents - for more information visit www.*** , email ***@*** or ring tel: ***
I have been a coach, thinking partner and business woman for over 20 years. I am passionate lifelong learner and believe that everyone should live the life they love. Working with me as your coaching I can assit you in acheiving your life goals be it in career development, financial freedom or health and wellbeing.
Client feedback received "Catherine held a very supportive reflective space .... she helped me to see what I had achieved, which was so empowering."
My approach is calm and friendly, yet powerful and amazingly effective.
Yoga, health, meditation and alternative medicine lessons in Bath, UK.
Prior to becoming a Hypnotherapist and NLP Master Practitioner, I spent over a decade working with children in various child-care settings, ranging from Private Day Nurseries (from a Nursery Nurse level up to Nursery Manager), in Schools, Crèches, as a Nanny and for the NHS as part of the Health Visiting and Midwifery Team. I qualified as a Nursery Nurse in 1997 (NNEB) and was proud to achieve one of the best portfolios nationwide in that year as well as obtaining the Mulberry Award, presented by my college for outstanding endeavours throughout my training.
Now, in my work as a Hypnotherapist and NLP Master Practitioner and trainer, I am able to use both sets of skills. I relate to children and students in a way that empowers them and engages them with their imagination to create the subconscious developments that need to be made. For me, NLP4Kids is a result of my childcare expertise and my strategic skills in NLP and Hypnotherapy colliding! I specialise in working with children who have selective mutism (a form of anxiety disorder) and also work with those who have low confidence, separation anxiety or behavioural problems as a result of family traumas such as divorce and separation.
I am the director of NLP4Kids and trainer of the Licensed NLP4Kids Practitioners. I am also an author of ‘Stop Anxiety and Grow Confidence’ which is a book for parents and professionals.
My practice is based in Hemel Hempstead, Hertfordshire and boarders Bedfordshire and Buckinghamshire, meaning I am accessible to those in neighbouring areas such as North London, Watford, Berkhamsted, St Albans, Harpenden and Tring.
I'm an experienced Biomedical Researcher and ex-Management Consultant who recently studied, trained and worked at Imperial College London. I also work as a Visiting Lecturer at Anglia Ruskin, Cambridge, which lead me to start my own venture as an Academic & Career Coach.
I started my science education journey in the biomedical sciences in 2008 in Cambridge and am very passionate about it.
Thus, I have accumulated a wealth of work, study and life skills and experiences that I am happy to share with and support whose in need. My value proposition is helping clients find their passions, define and achieve their academic and/or career objectives and goals whilst building resilience and a determination to face challenges and find ways to deal with and overcome them.
Failure is merely an opportunity to learn and grow. This has been a theme throughout my life, finding ways to bounce back from adversity. I hope that I can inspire and motivate others that it is ok to fail as long as its treated as a learning experience!
Success is possible no matter what the circumstances. For those interested in becoming the best version of themselves, head over to my website seankassendotcom and explore what I can offer and get in touch for a free initial exploratory consultation.
Hey there I am Coach Rita and I am a Mind, Body, Spirit Coach. I specialise in the following - Law of Attraction Coaching, Meditation Coaching, Energy Healing and Health and Fitness Coaching.
I have been coaching clients both from the UK and abroad for over 15 years and I have a huge passion for helping people discover their inner strength and passion and to live a life that makes them truly happy. I believe we all deserve happiness and given the tools to do this, we can all achieve this.
As well as being a Coach, I am also an author and have written the book - Law of Attraction Living: The Foundation, which is available on Amazon. This is part 1 of a 3-part series. I also hosted my own radio show for a while, offering advice to listeners on the principals of Law of Attraction and living your dreams.
In 2015 I was awarded the Best LOA Coach.
