Safety Centre

Welcome to TutorExtra's Safety Centre

We understand that, while most one-to-one provider experiences are safe and conducted professionally, it’s crucial to take reasonable precautions to ensure the safety of all parties involved. We strongly recommend reading the following information before using our services for delivering or receiving one-to-one tuition.

For Students and Parents

When hiring a private tutor or service provider, it’s likely that you’ll either bring a stranger into your home or go to their home. While it’s highly probable that the experience will be safe if you've found the tutor on TutorExtra, we cannot provide absolute guarantees. It’s therefore essential to take sensible precautions, especially if your child is involved. Here are some basic precautions to consider:

DBS Checks

Although not mandatory, we recommend that tutors on our platform have a Disclosure and Barring Service (DBS) check, especially if they intend to tutor children. This ensures that there’s no known reason why they should pose a risk to students. You can find out whether a tutor has a DBS check by browsing through their profile on the site, but we encourage students and parents to ask to see an up-to-date DBS. A professional tutor with nothing to hide will be happy to provide this.

Qualifications and Experience

Since we can’t verify the information tutors provide about their qualifications and experience, we advise students and parents to ask to see certificates and testimonials before hiring a particular tutor. You should also ensure that the tutor has all relevant insurance in place.

The First Meeting

The first meeting is crucial in determining whether a tutor or service provider is the right person for the job. The tutor-student relationship is as important as professional credentials, so be honest with yourself about how you interact, if you're a student, or observe the tutor's interactions with your child.

If the meeting is not at your home, here are some important safety measures:

Ask for a Written Contract

While services can be delivered on the basis of a verbal agreement, a written contract will ensure that both parties are legally bound to the agreement and prevent conflict if any of the terms are not fulfilled.

Making Complaints About a Tutor or Service Provider

If you experience behaviour that you think might be harmful to yourself or other users of the site, contact us and we may, at our discretion, suspend or delete the offending tutor’s profile.

For Tutors and Service Providers

As a tutor or service provider, there are a number of potential dangers you may face from a student you don't know, including personal danger, unfounded accusations or inadvertently breaking the law. Here are some basic precautions you can take:

Legal Obligations

You are a small business and therefore have a number of legal obligations, including:

Be Honest and Open

While it might seem tempting to inflate the experience or qualifications in your profile, it's likely that you’ll be found out and subject to a complaint. You should ensure that all certificates and other documentation (including DBS checks) are available, and be open to having them inspected on request.

Offer a Written Contract

While you are not legally obliged to provide a written contract, we strongly recommend that you do so. This will offer legal protection to both sides, and will ensure that the student or parents can't claim that you've failed to deliver some aspect of the service that you didn't agree to.

The First Meeting

The first meeting is essential to ensure the relationship between you and the student is going to be productive. However, there's also the potential for both personal risk and false accusation. If the meeting isn't going to be at your home or business premises, these are some important safety measures:

Child Protection

When your student is a child, it's vital to take extra precautions, not only to ensure actual safety but also to protect yourself from suspicion or allegations. These include:

Privacy and Confidentiality

As a tutor or service provider, you're likely to come into contact with confidential information about your students and their families. It's essential to respect this privacy and confidentiality and not share it with anyone else without their explicit consent. This includes:

Avoid Misunderstandings

As with any professional relationship, misunderstandings can arise between tutors and students or their parents. To minimise the risk of such misunderstandings, it's important to be clear about expectations and to communicate regularly. This includes:

Staying Safe Online

Whether you're a tutor or a student, the chances are that the process of tutoring will involve an online presence, even if the teaching itself is in person. This makes it essential to follow all the general online safety tips. If you're the parent of an underage student, talk to them about online safety, explaining the reasons for the rules you set, and have a way of monitoring their online activities.

For more information about personal safety, check out the Suzy Lamplugh Trust website.

One-to-one tutoring can be a valuable and rewarding experience for both students and tutors. However, it's important to take reasonable precautions to ensure that everyone stays safe and protected. By following the advice above, you can help to ensure that your tutoring experience is a positive one.